Acton Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Acton Removals provides removal, relocation, packing, storage and related services. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions the following expressions have the following meanings.

Acton Removals, we, us, our refers to the removal service provider operating under the name Acton Removals.

You, your, customer refers to the person, firm or company who requests or contracts for the services.

Services means removal, packing, unpacking, loading, unloading, transport, storage, disposal of permitted items, and any other services we agree to provide.

Goods means the items which are to be moved, handled, stored or otherwise dealt with by us under the contract.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions, any written quotation and any agreed amendments confirmed in writing.

2. Scope of Services

Acton Removals provides domestic and commercial removal and associated services within its operating area and, where agreed, to and from addresses elsewhere in the United Kingdom. The exact services to be delivered, including dates, times, addresses, and any special requirements, will be specified in the quotation or booking confirmation.

We reserve the right to refuse to provide services where, in our reasonable opinion, it would be unsafe, unlawful, or impracticable to do so, including but not limited to situations involving unsafe access, prohibited items, or breach of applicable regulations.

3. Booking Process

All bookings are subject to availability and confirmation by us. An enquiry or estimate does not constitute a confirmed booking until we have issued a written confirmation of your booking, usually following a quotation which you have accepted.

To provide a quotation, we may require information including but not limited to the addresses involved, property types and access details, approximate inventory of goods, special items such as pianos or safes, and preferred dates. You must provide accurate and complete information. If the information you provide is incomplete or inaccurate, we may adjust the price, amend the services or cancel the booking.

A booking will be confirmed when you have accepted our quotation in the manner requested and, where required, paid the applicable deposit or prepayment. By confirming a booking you represent that you are the owner of the goods or have the authority of the owner to enter into this contract.

4. Estimates and Quotations

Unless otherwise stated in writing, our quotations are based on the information you provide and are subject to survey or further clarification. Quotations are normally valid for a limited period stated on the quotation. After this period, we may revise the quotation.

Our quotation assumes reasonable access at both collection and delivery addresses, including parking facilities for our vehicles and safe loading and unloading routes. Additional charges may be applied if access is significantly different or more difficult than advised, such as long carry distances, restricted parking, unexpected stairs, or the need for additional staff or equipment.

Quotations do not include charges for parking permits, congestion charges, tolls, fines, storage fees not specifically quoted, customs duties, or any professional services such as disconnection of appliances or dismantling of specialist equipment, unless expressly stated.

5. Payments and Charges

Unless otherwise agreed in writing, payment terms are as follows. A deposit or prepayment may be required to secure your booking. The balance of the charges is normally due no later than on completion of the removal service on the agreed date, or before unloading in the case of long-distance moves. Storage charges, where applicable, are payable in advance.

We accept payment by the methods notified to you at the time of booking or in the quotation. All charges are stated inclusive or exclusive of VAT as indicated. Where VAT is applicable it will be charged at the prevailing rate.

If payment is not received in full when due, we reserve the right to suspend or withhold services, to retain goods in our possession under a lien until full payment is received, and to charge interest on overdue amounts at the statutory rate or other lawful rate notified to you.

Additional charges may apply for waiting time beyond what is reasonably expected, changes to the scope of work, extra items not previously declared, delays caused by you or third parties, or services requested on the day that were not included in the original quotation.

6. Cancellations and Postponements

You may cancel or postpone your booking by giving us notice in writing. The following charges may apply based on the time between receipt of your notice and the scheduled service date. If you cancel more than a reasonable minimum notice period before the service date, a reduced or no cancellation fee may be charged as set out in your quotation or booking confirmation. If you cancel or postpone within a shorter period, up to the full quoted price may become payable to cover our costs and loss of opportunity to undertake other work.

Details of the applicable notice periods and cancellation charges will be set out in your quotation or booking confirmation. Where not otherwise specified, you may expect that late cancellations, particularly within 48 hours of the scheduled date, may incur significant charges.

We may cancel the contract or suspend services if you fail to make any payment when due, materially breach these Terms and Conditions, or if we are prevented from carrying out the services by events beyond our reasonable control such as severe weather, accidents, road closures, or industrial action. In such cases we will use reasonable endeavours to notify you as soon as practicable and to rearrange services where possible.

7. Your Responsibilities

You agree to.

Provide us with full and accurate information about the goods, addresses, access, and any special requirements.

Ensure that adequate parking and access are available for our vehicles and staff at both collection and delivery addresses, including arranging any necessary permits or permissions.

Be present, or ensure that a suitably authorised person is present, during the collection and delivery of goods to direct our staff and sign any relevant documentation.

Ensure that all goods are prepared for transport in accordance with any instructions we provide, including securely packing items where you have not requested a packing service, and disconnecting appliances and equipment where required.

Remove or appropriately secure valuables, important documents, and items excluded from our liability before the move, unless specific arrangements have been agreed in writing.

Comply with all applicable laws and regulations relating to the goods and the premises, including restrictions on hazardous or prohibited items.

8. Excluded and Restricted Items

We will not knowingly carry or store prohibited items, including but not limited to.

Explosives, firearms, ammunition or weapons.

Flammable, corrosive, toxic or hazardous substances.

Live animals, plants that require special handling, or perishable items that may deteriorate.

Illegal goods, items obtained unlawfully, or items in breach of customs or import regulations.

Should such items be presented to us without our knowledge, we may remove, refuse to transport, or dispose of them at your cost, and we shall not be liable for any loss, damage or consequences arising from their presence.

9. Liability and Limitations

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property, and for delay or failure in performance, is subject to the limitations set out in this section.

We are not liable for loss or damage arising from.

Inherent defects, natural deterioration or pre-existing damage in the goods.

Inadequate or improper packing by you or third parties where we did not provide the packing service.

Normal wear and tear, minor scratches, or cosmetic damage that occurs despite reasonable care.

Loss of or damage to fragile items, valuables, cash, jewellery, watches, precious metals, stones, key documents, data or electronic records, unless specifically declared and agreed in writing in advance.

Events beyond our reasonable control, including but not limited to acts of God, severe weather, fire, flood, accidents, road closures, acts of terrorism, civil disorder, or industrial disputes.

Our liability for loss of or damage to your goods while in our custody or control, where such loss or damage arises from our negligence or breach of contract, will be limited to a reasonable sum per item or per consignment as specified in your quotation or insurance documentation, unless you have agreed and paid for extended cover. You may be able to arrange separate insurance at your own expense to cover goods on a higher value basis.

We are not liable for any indirect or consequential loss, such as loss of profit, loss of use, loss of opportunity, or emotional distress, arising from or in connection with the services.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

10. Claims and Complaints

You are requested to inspect goods and premises as soon as reasonably possible following completion of the services. Any apparent loss or damage should be notified to us in writing as soon as practicable, and in any event within a reasonable period specified in your quotation or booking confirmation.

We may require you to provide evidence of loss or damage, including photographs, inventories and any relevant documentation. We will review any claim fairly and, where appropriate, take reasonable steps to repair, replace or compensate within the applicable liability limits.

Any complaints about our services should be raised in writing, describing the nature of the complaint and the outcome you are seeking. We will aim to acknowledge and respond to complaints within a reasonable timeframe and to work with you towards a fair resolution.

11. Waste, Disposal and Environmental Regulations

Acton Removals operates in accordance with applicable waste and environmental regulations in the United Kingdom. We are only able to remove and dispose of items that we are legally permitted to handle and which are suitable for the disposal route agreed.

You are responsible for declaring any items that may constitute waste requiring special handling, including electrical and electronic equipment, furniture requiring specific treatment, and any items that may be considered hazardous. We reserve the right to decline removal or disposal of any such items where appropriate arrangements have not been agreed in advance.

Where we agree to remove unwanted items, these may be reused, recycled, donated, or disposed of in accordance with applicable regulations and at our discretion, unless specific arrangements are made with you. Additional charges may apply for disposal, particularly for bulky, difficult, or regulated waste.

We will not be responsible for any penalties, fines or legal consequences arising from your failure to comply with waste, environmental or disposal regulations, or for the presence of prohibited materials among goods presented to us.

12. Access, Property and Parking

You must ensure that we have safe and reasonable access to the collection and delivery addresses, including suitable parking areas for our vehicles throughout the time required to carry out the services. You are responsible for obtaining any parking permissions or permits necessary.

We are not liable for any damage to driveways, paths, verges, or similar surfaces arising from the normal operation and parking of vehicles, where you have requested or agreed that we use such areas for access. If we are unable to park or access the property as expected, additional charges may be incurred for extra time, labour or equipment.

13. Storage Services

Where storage services are provided, goods will be stored in a manner and facility we consider suitable. Storage charges are payable in advance at the rate notified to you. We may review storage charges periodically.

You must keep your contact details up to date so that we can communicate with you about stored goods and charges. If storage charges fall into arrears, we may exercise a lien over your goods, and after giving reasonable notice and in accordance with applicable law, may sell or dispose of goods to recover outstanding sums.

14. Data Protection and Privacy

We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. We will use your data only for the purposes of providing services, administering your contract, complying with legal obligations, and for legitimate business purposes such as managing our operations and improving our services.

Your details will not be sold to third parties. They may be shared with partners or subcontractors where necessary for the delivery of services, and with authorities where required by law.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any contract between you and Acton Removals, are governed by and interpreted in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation or performance, whether contractual or non-contractual.

16. General Provisions

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or regulator, the remaining provisions shall continue in full force and effect.

No failure or delay by us to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us relating to the services and supersede any prior agreements, understandings or representations, whether oral or written.

We may amend these Terms and Conditions from time to time. The version in force at the time you confirm a booking will apply to that contract. Updated terms may be made available for future bookings.

If you have any questions about these Terms and Conditions or require clarification before booking, you should contact us for further information.